FAQ's

FAQ'S

Thanks a million for checking out what we are all about, we'd love to help your doormat dreams come true. Here's a bunch of our FAQ's that you might find useful! For anything else.. just shout!

What is your turn-around time? 
We're proud to offer one of Australia's fastest turn-around time of 8 business days max + shipping.

And what are my shipping options?
You can enjoy FREE SHIPPING on us always, standard tracked and sent via Aramex. Or you can upgrade to Express for $10 sent with StarTrack and usually delivered within 2-3 days.

I need it sooner!! Can you help?
We gotcha back! You can upgrade to PRIORITY at checkout for $25. You'll go straight to the top of the queue and your item will be painted, packed and posted via express within 2 working days.

I live local to Joondalup, Perth - can I collect? 
Most certainly! Just select PICK UP at checkout and you'll be notified via email when it's ready to pick up. (Check your junk, our emails sometimes play hide and seek in there.)

Where can I check if my order has been dispatched/track the delivery? 
You'll automatically receive an email with your tracking code as soon as we've fulfilled it (no luck? Check your junk mail!) You can follow your parcels journey via the link included on that email. Not sure where to track it? 
It is starts with;
QB - check www.aramex.com.au
2XOZ - check www.ausxpress.com.au
S - check www.sendle.com
Just numbers - check https://auspost.com.au/mypost/track/

I'm having courier issues - what should I do? 
In the rare instance of this happening, please contact the courier directly using the code you've been provided with. Their customer service teams will be able to help you directly much quicker than us doormat painters. 

I've got something in mind but it isn't on your website, can you make it?
Absolutely we can!
Zip me an email on walkallovermedoormats@gmail.com and we'll go from there.
Size options are: 
40x60cm - $69
50x80cm - $89
45x90cm - $109
45x110cm - $129. 
Creating custom designs is very time consuming so please provide as much detail as you can offer to ensure I can provide you with mocks as quickly as possible, such as font names (you can find approx 12 billion on dafont.com!) the placement of the text, or if you've got images/logos etc that you can provide me with - please send through also.

Well that's all dandy mate, but you've still not answered my question, what now?!
Shoot me an email on walkallovermedoormats@gmail.com and I'll get back to you as soon as possible!