FAQ's

FAQ'S

Thanks a million for checking out what we are all about, we'd love to help your doormat dreams come true. Here's a bunch of our FAQ's that you might find useful! For anything else.. just shout!

What is your turn-around time? 
We're proud to offer one of Australia's fastest turn-around time of 8 business days max + shipping.

And what are my shipping options?
You can enjoy FREE SHIPPING on us always, standard tracked and sent via Aramex. Or you can upgrade to Express for $10 sent with StarTrack and usually delivered within 2-3 days.

I need it sooner!! Can you help?
We gotcha back! You can upgrade to PRIORITY at checkout for $25. You'll go straight to the top of the queue and your item will be painted, packed and posted via express within 2 working days.

I live local to Clarkson, Perth - can I collect? 
Most certainly! Just select PICK UP at checkout and you'll be notified via email when it's ready to pick up from our warehouse in Clarkson, or home in Mindarie after hours. (Check your junk, our emails sometimes play hide and seek in there.)

Where can I check if my order has been dispatched/track the delivery? 
You'll automatically receive an email with your tracking code as soon as we've fulfilled it (no luck? Check your junk mail!) You can follow your parcels journey via the link included on that email. Not sure where to track it? 
If it starts with;
QB - check www.aramex.com.au
2XOZ - check www.ausxpress.com.au
S - check www.sendle.com
Just numbers - check https://auspost.com.au/mypost/track/

I'm having courier issues - what should I do? 
In the rare instance of this happening, please contact the courier directly using the code you've been provided with. Their customer service teams will be able to help you directly much quicker than us doormat painters. 

My parcel seems to be mega delayed because of covid/other reasons, can you sort that out or what?!

Firstly, I know this SUCKS - I am so sorry. I'd absolutely love to swoop in and save the day here but unfortunately I am privvy to no more information on shipping and expected delivery times than you guys. Your tracking links will all have a 'contact us' option on there for you to reach out to your couriers direct for accurate ETAs or if you feel like venting your anger (but please, please... don't do that at me, I'm merely your doormat painter, getting your mats painted and in the hands of the couriers as quickly and lovingly as one can!) However if ever a package is lost, or you are not being helped by the couriers after a couple of attempts to contact, don't hesitate to reach out and I'll jump in to assist you. 

I've got something in mind but it isn't on your website, can you make it?
Absolutely we can!
Zip me an email on walkallovermedoormats@gmail.com and we'll go from there.
Size options are: 
40x60cm - $69
50x80cm - $89
60x90cm - $109
45x110cm - $129. 
Creating custom designs is very time consuming so please provide as much detail as you can offer to ensure I can provide you with mocks as quickly as possible, such as font names (you can find approx 12 billion on dafont.com!) the placement of the text, or if you've got images/logos etc that you can provide me with - please send through also.

Well that's all dandy mate, but you've still not answered my question, what now?!
Shoot me an email on walkallovermedoormats@gmail.com and I'll get back to you as soon as possible!