Thanks a million for checking out what we are all about, we'd love to help your doormat dreams come true. Here's a bunch of our FAQ's that you might find useful! For anything else.. just shout!
CHRISTMAS 2023. NEED TO KNOW...
As always we'll paint, pack and post until the very last minute!
We stop taking orders for FREE SHIPPING on Friday 8th Dec.
We stop taking orders for EXPRESS SHIPPING on Sunday 17th Dec.
Perth Locals are able to order until Tues 19th Dec with Clarkson Collection ONLY on 21st and 22nd Dec.
We have adhered to the 2023 national cut-off guidelines provided by Australia Post, Aramex and Couriers Please. If in the rare (but totally sucky) instance that your parcel is delayed by the courier, please keep in mind that this is out of our control and we're unable to help speed this up, or provide extra tracking details once handed over. However each courier has their own Contact Us button to chat with their customer service teams. If you are left gift-less on the big day (or left your ordering a little too late..) this fun little printable in a giant box is sure to brighten the moment whilst your parcel makes it way through the postal system.
Where can I check if my order has been dispatched/track the delivery?
You'll automatically receive an email, to the address you ordered with, with your tracking code as soon as we've fulfilled it (no luck? Check your junk mail!) You can follow your parcels journey via the link included on that email. Not sure where to track it?
If it starts with;
QB or MP - check www.aramex.com.au
S - check www.sendle.com
Just numbers - check https://auspost.com.au/mypost/track/
I'm having courier issues - what should I do?
In the rare instance of this happening, please contact the courier directly using the code you've been provided with. Their dedicated customer service teams will be able to help you directly much quicker than us doormat painters.
My parcel seems to be delayed, can you sort that out or what?!
Firstly, we know this SUCKS - we're so sorry. We'd absolutely love to swoop in and save the day here but unfortunately we're privvy to no more information on shipping and expected delivery times than you guys. Your tracking links will all have a 'contact us' option on there for you to reach out to your couriers direct for accurate ETAs.
Please reach out to the courier directly with the tracking code you have been provided with and their customer service team are the ones that will be able to help you track it down and ensure a speedy delivery. Whilst we're happy to help where we can, this only slows the process down as we need to relay messages between courier and customer during our very limited desk time. Often photographic proof is provided and that can only be approved by the customer.
If a parcel is unfortunately lost by Australia Post / Aramex during transit, Walk All Over Me are of course happy to organise a replacement for you, once a lost parcel claim has been approved. Each courier has its own process of lodging a lost parcel claim, so please reach out to them once the delivery time-frame has passed to start that process. Once approved, we'll prioritise your order and get your replacement out immediately.
Whilst we appreciate lost parcels are a massive pain in the butt... please keep in mind that once we lovingly hand-paint your doormat and hand it over to the courier, what happens after that is entirely out of our control and we're not at fault for delayed parcels. Please be kind. Just like you, we shouldn't have to tolerate foul language and abuse. x
What is your turn-around time?
We're proud to offer one of Australia's fastest turn-around time of 6 business days max + shipping.
And what are my shipping options?
You can enjoy FREE SHIPPING on us always, standard tracked and sent via Aramex. Or you can upgrade to Express for $15 sent with Australia Post and usually delivered within 2-3 days.
I need it sooner!! Can you help?
We gotcha back! You can upgrade to PRIORITY at checkout for $25. You'll go straight to the top of the queue and your item will be painted, packed and posted via express within 2 working days.
I live local to Clarkson, Perth - can I collect?
Most certainly! Just select PICK UP at checkout and you'll be notified via email when it's ready to pick up from our warehouse in Clarkson, or home in Mindarie after hours. (Check your junk, our emails sometimes play hide and seek in there.)
I've got something in mind but it isn't on your website, can you make it?
Absolutely we can!
Zip us an email on email@example.com and we'll go from there.
Size options are:
50x80cm - $89
60x90cm - $109
45x110cm - $129
76x120cm - $189
Creating custom designs is very time consuming so please provide as much detail as you can offer to ensure I can provide you with mocks as quickly as possible, such as font names (you can find approx 12 billion on dafont.com!) the placement of the text, or if you've got images/logos etc that you can provide us with - please send through also.
Well that's all dandy mate, but you've still not answered my question, what now?!
Shoot us an email on firstname.lastname@example.org and we'll get back to you as soon as possible!