Refund & Returns Policy
We are more than happy to issue a swap or refund on a mat if there are any errors made on our part.
When ordering a custom mat - please be EXTRA careful in regards to spellings and grammar as we are unable to replace/refund in the instance that a mistake was made on your part. We print the mats EXACTLY as you enter the text in your custom text box.
We do not refund in the instance of changed minds so please pick your mat carefully!
Please be aware that coir, as a natural product may be lighter in some areas, darker in others, have small patches of denser or sparse hair. This is normal and unavoidable, HOWEVER, rest assured that all our mats are super high quality and hand-picked, though still may have small imperfections or quirks.. hey, just like me and you!