Refund & Returns Policy
We are more than happy to replace a mat if there are any errors made on our part.
In the rare instance of a spelling/grammatical mistake on the mat, the same mat of equal value will be repainted and posted at the earliest convenience.
Please be aware that coir, as a 100% natural product, may be lighter in some areas, darker in others, have small patches of denser or sparse hair, or very small coconut tufts/knots within the weave. This is normal and unavoidable, HOWEVER, rest assured that all our mats are super high quality and hand-picked, though still may have small imperfections or quirks.. hey, just like me and you!
When ordering a custom mat - please be EXTRA careful in regards to spellings and grammar as we are unable to replace/refund in the instance that a mistake was made on your part. We print the mats EXACTLY as you enter the text in your custom text box.
We do not refund in the instance of changed minds so please pick your mat carefully!